Terms and Conditions

Terms of Business


Prices
We regret that due to manufacturers’ increases, prices are subject to change without notice.  All prices will be subject to the addition of carriage charges and Value Added Tax, unless specifically stated otherwise.


Payment
For non-account customers we will be pleased to supply goods on a payment-with-order basis (cash, debit card, credit card etc.).  Please telephone if you need assistance.


Products
All illustrations, descriptions and specifications are given in good faith.  Dimensions, conversions and other details shall be considered as being nominal.  We reserve the right to substitute products of similar quality and specification at our sole discretion.


Suitability
We provide products for the professional user, and expect customers to ensure the suitability of the products they order for their intended purpose.  Assistance will be given gladly if requested.


Title
Title in the product or products shall remain with Stanton Hope Limited until such time as payment in full is received.


Risk
The customer shall be responsible for all risks relating to the use, storage, and transport or otherwise of the product or products from the time of delivery or collect.


Liability
Any faulty products will be returned to the manufacturer for inspection, and replacement or credit will be issued subject to their report.


Delivery
We try hard to ensure that the goods we supply to you are good quality and value. If you are not satisfied with any product from our normal stock range which you receive from us, return the item to us within 7 days, in saleable condition and with any manufacturer's packaging, and we will replace, refund or credit as appropriate. We cannot extend this offer to items which have been ordered-in specially, or which have been made to order or personalised. This does not affect your statutory rights.  No payment is taken until the goods are despatched.


Online Purchases
By law, customers in the EU have the right to withdraw from the purchase of an item within seven working days of the day after the date the item is delivered.  This applies to all of our products.


New Treehog Promotion

Check out the new Treehog Promotion on their climbing spikes and harness.

Read more
New Treehog Promotion

Check out the new Treehog Promotion on their climbing spikes and harness.

Read more